Supercraft Privacy Policy

This Privacy Policy outlines the ways in which we ensure the privacy of our website visitors and details the ways we will store or use your personal information.

(1) What information do we collect?

Supercraft Windows collect, store and use the following personal information:

(a) information relating to any products you are interested in and any correspondence between both parties, including that which relates to any employers or other potential customers

(b) contact information

(c) any additional information that you send to us

(d) we may remarket your information, as a way for us to display relevant content to you on third party websites. This is based on your activity on the Supercraft Windows website. Remarketing gets carried out by a third-party marketing agency on behalf of Supercraft Windows. When we use remarketing, this means that third-party websites, including Google, may display advertisements for Supercraft Windows on other websites across the internet, using Cookies. To opt-out of remarketing, please click here. To find out more about how Google uses any data it collects please visit http://www.google.com/privacy_ads.html. Any information collected is only used for remarketing purposes and will not be used by them for any other purpose.

(2) Cookies

Website activity is monitored using Google Analytics. Google Analytics is a tool that provides statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports that allow us to monitor the way our website is used. Google will store this information.

(3) Using your personal information

If you submit personal information to us via this website, it will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) personalise the website;

(c) send general (non-marketing) commercial communications;

(d) send marketing communications relating to our business, which we think may be of interest to you, by e-mail or similar technology (you can inform us at any time if you no longer wish to receive marketing communications);

(4) Disclosures

Information about you may be disclosed to any of our employees, insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(6) Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by e-mail at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(8) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated

Supercraft Terms and Conditions

Terms & Conditions of Use

Supercraft Windows provide our services subject to the following conditions. If you use the services on our website, you are deemed to have accepted these conditions. They may change at any time, so please check back regularly for any updates.

Electronic Communications

When you visit the Supercraft Windows website or send e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website.

Provision of Information

We make every effort to ensure that the information provided on this site is correct and accurate at the time of production. However, Supercraft Windows will not be responsible for any consequences whatsoever of the subsequent inaccuracy of any such information.

You may be asked for personal information if you want to take advantage of specific services we offer such as e-mail enquiries (contact us) or specific promotions. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. You will be given an opportunity to opt-out of further contact if you wish.

Supercraft Windows is the trading name of F T Windows Ltd. Registered in England and Wales. Company number 07852938. Vat No 124 1695 27

Complaints Policy

We always endeavour to provide our customers with a first class professional service. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our procedures below and we will respond promptly to ensure complete satisfaction.

Please inspect the works as soon as possible after completion to ensure they have been completed to our usual high standards.

However, if you are not completely satisfied with, please contact us as soon as possible in order that we can fully resolve any issues you have.  Please call the showroom on 01782 266488, write to us at Supercraft Windows, 1 Lanehead Road, Etruria, Stoke on Trent ST1 5PT  or email info@supercraftwindows.co.uk.  We aim to respond within 3 days of receiving a complaint and where possible, we will provide you with a date to remedy any issues raised.

Where we cannot resolve a complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/