Supercraft Terms and Conditions

Terms & Conditions of Use

Supercraft Windows provide our services subject to the following conditions. If you use the services on our website, you are deemed to have accepted these conditions. They may change at any time, so please check back regularly for any updates.

Electronic Communications

When you visit the Supercraft Windows website or send e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website.

Provision of Information

We make every effort to ensure that the information provided on this site is correct and accurate at the time of production. However, Supercraft Windows will not be responsible for any consequences whatsoever of the subsequent inaccuracy of any such information.

You may be asked for personal information if you want to take advantage of specific services we offer such as e-mail enquiries (contact us) or specific promotions. In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in. You will be given an opportunity to opt-out of further contact if you wish.

Finance Options

Authorised and Regulated by the Financial Conduct Authority

We are a Credit Broker and not a Lender

We offer Credit Facilities from one Lender

Supercraft Windows is the trading name of F T Windows Ltd. Registered in England and Wales. Company number 07852938. Vat No 124 1695 27

Complaints Policy

We always endeavour to provide our customers with a first class professional service. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our procedures below and we will respond promptly to ensure complete satisfaction.

Please inspect the works as soon as possible after completion to ensure they have been completed to our usual high standards.

However, if you are not completely satisfied with, please contact us as soon as possible in order that we can fully resolve any issues you have.  Please call the showroom on 01782 266488, write to us at Supercraft Windows, 1 Lanehead Road, Etruria, Stoke on Trent ST1 5PT  or email info@supercraftwindows.co.uk.  We aim to respond within 3 days of receiving a complaint and where possible, we will provide you with a date to remedy any issues raised.

Where we cannot resolve a complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/